Statement of Privacy & Terms of Use

Urban Cycling Institute is committed to protecting your privacy. This Statement of Privacy applies to Urban Cycling Institute Web site and governs data collection and usage at all Urban Cycling Institute sites and services; it does not apply to other online or offline sites, products or services. Urban Cycling Institute is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

Collection of your Personal Information

Urban Cycling Institute may collect personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Urban Cycling Institute is used solely for the purpose of conference billing and delivering newsletter explicitly requested by you.

We obtain personal information from you when you provide it directly to us, for examples – when you engage with our staff, fill out a form, sign up for our conference, or are designated as a contact in your member city. We also obtain information about you indirectly when you visit our website, including technical information about your device and browsing such as your IP address and your interactions with our website. We also track browser behavior using cookies.

Use of your Personal Information

Urban Cycling Institute and its operational service partners collect and use your personal information to process event orders and deliver requested newsletters. It is possible that Urban Cycling Institute may also use personal information to inform you of recent news from Urban Cycling Institute and its affiliates. Urban Cycling Institute may also contact you via surveys to conduct research about your opinion of transportation issues.

Urban Cycling Institute does not sell, rent or lease its customer lists to third parties. Urban Cycling Institute may, from time to time, contact you on behalf of external partner organizations about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) may be transferred temporarily to, and used once by, the third party. An example of this use may be to invite you to a third-party-run networking event run as an ancillary event to one of our own (i.e. at Cycling Research Board Annual Meeting or at Urban Cycling Institute’s conferences and seminars).

We occasionally hire other companies and organizations to provide limited services on our behalf, such as handling the processing and delivery of event tickets, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

Urban Cycling Institute does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Urban Cycling Institute may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Urban Cycling Institute or the site; (b) protect and defend the rights or property of Urban Cycling Institute, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Urban Cycling Institute or the public.

Your Privacy Rights and Choices

Urban Cycling Institute offers its customers choices for the collection, use and sharing of personal information. You may notify us of your preferences by emailing . Please be sure to provide complete account information so we can identify you in our records.

You may also stop the delivery of future e-mail from Urban Cycling Institute by responding directly to any email you receive with a request to remove you from the mailing list.

In accordance with GDPR, you have the following rights:

  • To request from us access to (including a copy of) your personal information.
  • To ask us to update your personal information if it is inaccurate (and you can ask us to check if you are unsure)
  • To ask us to delete your personal information in some cases
  • To ask us to restrict processing, if there is disagreement about its accuracy or legitimate usage
  • To object to processing where we are (i) relying on the basis of legitimate interests, or (ii) using your personal information for direct marketing or (iii) using your personal information for statistical purposes
  • To data portability in certain circumstances – where we are processing your personal information (i) on the basis of your consent, (ii) because the processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract, and the processing is carried out by automated means, you may ask us to provide it to you or another service provider in a machine-readable format.

To exercise your rights, email . Please note that these rights are subject to exemptions and may only apply in limited circumstances. We may also ask for additional information to confirm your identity and for security purposes before we are able to comply.

If your data is subject to the GDPR, you have the right to lodge a complaint to the Supervisory Authority in your country, if you believe that we have not complied with the requirements of the GDPR with regards to your personal information 

Retention of personal information

In general terms, we will retain your information for as long as necessary to fulfil the purposes for which it was collected and/ or it is used. However, if before that date (i) your personal information is no longer required in connection with such purpose(s), (ii) we are no longer lawfully entitled to process it or (iii) you validly exercise your right of deletion, we will remove it from our records at the relevant time.

Where required, in some cases we will keep personal information at least as long as necessary to comply with relevant regulatory or statutory requirements. We will also retain information, when and as long as necessary, to resolve legal disputes.

Security of your Personal Information

Urban Cycling Institute is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure, external, payment gateway so your information is protected.

Changes to this Statement

Urban Cycling Institute will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Urban Cycling Institute will use your personal information, Urban Cycling Institute will prominently post or email a notice of such changes prior to implementing the change. Urban Cycling Institute encourages you to periodically review this Statement to be informed of how Urban Cycling Institute is protecting your information.

Contact Us

Any questions about this Privacy Notice or the ways in which your information is being used should be addressed to .

Conditions of Use

Use of the Urban Cycling Institute website constitutes agreement to our terms of use. We encourage you to review the following information carefully.


Some portions of this website permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.


Urban Cycling Institute grants you (the user) a limited license to access and make personal use of this website. This license does not include the right to download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of Urban Cycling Institute. This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information. This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of Urban Cycling Institute. You are prohibited from using meta tags or any other hidden text utilizing Urban Cycling Institute’s name or trademarks without the express written consent of Urban Cycling Institute. Any unauthorized use of this websites voids the limited license granted by Urban Cycling Institute.


If you do post content to this site or otherwise submit material (including, but not limited to, photographs and testimonials), you grant Urban Cycling Institute and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Urban Cycling Institute or its affiliates for all claims resulting from content you supply. Urban Cycling Institute reserves the right to remove any content at our sole discretion.


This site is provided by Urban Cycling Institute on an “as is” and “as available” basis. Urban Cycling Institute makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of is at your own risk.

Urban Cycling Institute cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses. Urban Cycling Institute will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.


From time to time, Urban Cycling Institute offers clients special offers and discount codes to be used in conjunction with this website. These offers are frequently disseminated via this website and through email to those who have registered for our email database. They are sometimes posted on our home page ( or announced via other means of communication.

We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them. Urban Cycling Institute, at our sole discretion, will determine if all purchasing criteria has been met to qualify for stated discount or free conference registration. If you successfully circumvent the software safeguards of this website in order to receive several free registrations, then we will (at our sole discretion) cancel the conference registrations that were not made in good faith. You will be informed of any order changes via the phone number or email address listed with your order.


Urban Cycling Institute reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.

Scroll to Top

Stay in Touch and Join the Mailinglist